Here are a few more services available at DOIFCU. If you don't see what you're looking for, contact the credit union.

Home Banking
To check your account balance, make transfers, pay your bills online, change your address, request copies of checks, put stop payments on checks written and many more services, log into home banking by clicking on the login link above. This will take you to the home page where you can log in at the top of the page.

Telephone Service
Call us toll-free during business hours (EST) at 800-914-8619 to speak to a member services representative. We'll transfer funds from your savings to your checking account (There is a legal limit of six per month), transfer a payment to your credit union loan or confirm receipt of your payroll deposit. You may also request a check withdrawal to be mailed to your home address from your savings account. For security reasons, we do not give account balances through telephone services.

Lost or Stolen Visa Check Card or Visa Credit Card
For a lost or stolen Visa Check Card/ATM, call 24 hours a day -- U.S. (888)241-2510 and International (909)941-1398. For a lost or stolen Visa Credit Card, call 800-325-3678 24 hours a day. Once you report your card lost or stolen, it may take 5 to 7 business days through regular mail to receive your new card. Members receive their PIN# a week after they receive their card. If you need your card sooner, call us at 800-914-8619 from 9:00 am to 4:00 pm or send us an email (contact us - above)to make special arrangements.

Audio Response call 800-914-8619
You have access to your Interior Federal Credit Union accounts 24-hours a day/7 days a week.

Members are given the option to either use voice recognition or touch tone at the beginning of the call. If voice recognition is taken; members are given key words to use to access different menus and functions of the system. If the system can’t recognize what is said after a set number of attempts, the system will revert to touch tone.

Account Inquiry
The type of accounts that can be inquired from the Audio Response System: Account Balance
Provides members with their Ledger/Current Balance and/or their Available Balance, as well as additional pieces of balance information such as beginning of day balance, collected balance, amount of last deposit and etc.

After successful authentication, the member will select which account type they would like to hear information for.

The system will determine if there is more than one account.

Account History
Account History provides members with a list of transactions that have posted to their account. Members will choose to hear all transactions, deposits, withdrawals or ATM transactions. The list can be sorted by specific date or date range.

Account History provides members with their account activity history information, including debits and credits.

All monetary transactions such as checks, ATM, and web transaction history are available.

The following search options are available: Stop Payments
Allow members to stop payment on a check that has been written against their account. Members can place a stop payment by: The following information can be played back to the caller: If a check has cleared, a stop payment is not allowed on that check. If the member uses a ‘range of checks’ the system will tell the member what checks have already cleared and all other checks in the provide range will be stopped.

Funds Transfer
Members are able to move funds from one account to another transfers can happen: Account Management
EFT Card Services Change Your Auto Response PIN Future Dated Transactions
These items are waiting to post and the date items will post such as pending ACH Deposits and Scheduled Transfers.

Share and Loan Withdrawals
Members can withdraw funds in real time from shares and loans. The Credit Union is able to provide the member with details on how the check is delivered, picked up or mailed out.

Merchant Verification
Members are allowed to verify fund availability on credit union accounts. The member is asked for the account number from the bottom of the check and a dollar amount. The system will tell the caller if the funds are available or not.

Getting Started
If you are calling the Audio Response System for the very first time, you will be asked to set-up a four (4) digit Personal Identification Number (PIN). Your new “pin” MUST be higher than 0011 but lower than 9998. You will also need your Social Security Number.

Call (202) 208-3936 or (800) 914-8619 and Press 1; after the greeting you will be asked to enter your account number followed by the # sign. Then you will be asked to create a new 4-digit PIN followed by the # sign. Next you will be asked to enter all nine (9) digits of your Social Security Number (no dashes needed) followed by the # sign. This is necessary only on your FIRST call to the Audio Response System. Subsequent calls will only require your account number and a # sign then your PIN and #sign.

Direct Deposit
Can't make it to the bank on payday? No need to worry with direct deposit. Your entire paycheck will be automatically deposited to your account, saving you time and money. Click here if you are an employee of DOI and would like to sign up for direct deposit. Non-DOI employees, download an enrollment form and take it to your payroll office. Our routing and transit # is 254074442.

Members are able to set up their Social Security Direct Deposit online at www.fms.treas.gov, in which there on the home page is also a toll free phone number they can use also to sign up over the phone. Social Security would not give out a fax number for DOIFCU direct deposit forms to be sent. Member must process themselves.

Payroll Allotment
If you'd like only a portion of your check deposited into your account each payday, consider payroll allotment. Payroll allotment is an easy way to add money to your savings account, pay on a loan, or contribute to your IRA. A part of your paycheck is deposited automatically into the account(s) of your choice. Have your savings deposit or loan payment come out of your paycheck before you miss it. Click here if you are an employee of DOI and would like to sign up for payroll allotment. Non-DOI employees, download an enrollment form and take it to your payroll office. Our routing and transit # is 254074442.

Fund Transfers
Fund Transfers enables you to transfer directly from your checking, savings or money marketing accounts to an account at another financial institution through Online Banking.

The transfers can be initiated immediately, scheduled for a future date, or recurring. There are two types of services: Standard (3-business days) and Premium (next-business day).

You can also send money to a friend, relative or small business by using the Pay People service. This service is used to pay someone via their email account. The person must have their account at a domestic financial institution. Pay People is a 3-business day service. Next-day service is not available for Pay People. The transfers are initiated immediately, log into Online Banking by clicking on the login link above. Then, click on either Fund Transfers or Pay People.

Accept the Terms of Service, click sign up now, complete the registration form, receive an email with a validation code, go back to the transfer funds screen and enter the validation code. Now you are ready to GO!

Wire Services
Funds may be wired to or from your credit union account. For instructions, please contact the credit union. Our routing and transit # is 254074442.

Travelers Cheques
American Express Travelers Cheques are offered at each branch location.

Change of Address
To change the address on your accounts log in above to Internet Banking and complete the form or contact the credit union by mail or fax (202-219-9326) with your credit union account number (and Visa card number, if applicable), current address and new address. Please make sure you sign the request.



Not NCUA Insured. Not Credit Union Guaranteed. May Lose Value.